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Because DrBrainRx provides physician-guided telehealth services and prescription medications, our refund policy differs from standard retail policies.
All prescription medications are dispensed by licensed U.S. pharmacies pursuant to a valid medical evaluation.
Due to federal and state pharmacy regulations, as well as medication safety standards:
Prescription medications cannot be returned, exchanged, or refunded once shipped.
This includes:
GLP-1 medications
Hormone therapies
Injectable or oral prescription treatments
Any compounded medications
This policy exists to protect patient safety and maintain medication integrity.
Refunds or replacements may be considered only if:
Medication was shipped to an incorrect address due to pharmacy error
Incorrect medication or dose was dispensed by the pharmacy
Issues must be reported within 72 hours of delivery confirmation.
Photos and documentation may be required.
Fees related to:
Medical evaluations
Care access programs
Physician consults
Prior authorization assistance
Administrative or processing services
are non-refundable once services have been initiated.
By completing a purchase through DrBrainRx, you acknowledge:
You are purchasing telehealth services and/or prescription medications
You have reviewed and agreed to our consent forms and financial policies
Refund eligibility is limited as described above
Unauthorized chargebacks may be disputed with supporting documentation, including:
Signed medical consent forms
Order confirmation records
Shipment tracking confirmation
Telehealth visit documentation
If you have concerns, please contact us directly first. We are usually able to resolve issues quickly.
Contact: info@drbrainrx.com