Shipping Policy

DrBrainRx prescriptions are fulfilled by licensed partner pharmacies. We do not ship medications directly.

Processing Time

After provider approval:

• Prescriptions are transmitted to the pharmacy

• Processing typically takes 2 to 7 business days

• Shipping time varies by carrier and location

Shipping Responsibility

Shipping is handled by the dispensing pharmacy and carrier.

DrBrainRx is not responsible for:

• Carrier delays

• Weather events

• Customs or regional disruptions

• Incorrect address entry by the patient

Please verify your shipping address carefully.

Temperature-Sensitive Medications

Some medications require temperature control.

Patients should:

• Track shipments

• Retrieve packages promptly

• Refrigerate immediately if instructed

Medication stability cannot be guaranteed if packages are left outdoors.

Delivery Issues

If you experience:

• Damage

• Incorrect medication

• Delivery problems

Contact us within 72 hours of delivery confirmation.

We will coordinate with the pharmacy to resolve.